Frequently Asked Questions
What is needed to place an order?
We will need to have the delivery and pick up address, home or business phone number, and an onsite
contact person with a cell number if possible. We will need the correct dates for delivery and pick up. In order to guarantee your
rental a 50% deposit is required.
What payment options do I have?
We accept cash, check, and all major credit cards (American
Express, MasterCard, Visa, and Discover). Full payment must be received one week prior to the date of your event.
What are your
rental rates based on?
All rates quoted are based on a 24 hour rental period. We do allow extra time for the customer to pick up and
drop off. Deliveries will be made the day before your event and picked up the day after unless other arrangements have been made.
How
much is delivery?
Delivery and pick up rates are based on the time and the location of your event. Delivery and pick up rates are quoted
as a round trip fee. It is strongly recommended that the customer be available onsite for delivery and pick up times.
Can you set up
and take down my rental items?
Yes, we can set up and take down your rental items. There is an additional charge for setting up and
taking down and arrangements must be made in advance. Setup and take down for dance floors and canopies is included at no additional
charge.
What should we do with the glasses, dishes, and silverware that we used?
All glasses, dishes, and silverware should be
rinsed clean and placed in the containers they came in.
What should we do with the linens after use?
All linens should be shaken
clean and should be dry in order to prevent staining and mildew.
What is your cancellation policy?
Any orders cancelled prior
to 72 hours before the delivery date or customer pickup may be subject to a cancellation fee. Orders cancelled within 72 hours of
the delivery date or customer pickup are subject to a 50% cancellation fee. Orders cancelled the day of, or at time of delivery or
customer pickup are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once
the order has been placed. All orders placed will receive a confirmation call one week prior to your event. It is the customer's responsibility
to make any additions or cancellations of the rental equipment prior to the day of delivery or customer pickup.